FAQ
1. Q: How to visit our company:
A: Fly to Beijing Airport: By fast train From Beijing South station to Cangzhou west station
(1hour), then we can pick up you to factory(40min).
Fly to Shanghai Airport: By fast train From Shanghai Hongqiao station to Cangzhou west
station(4.5 hours), then we can pick up you to factory(40min).
2. Q: What should I provide if I want to customized machine?
A: U need provide profile drawing, material, thickness, voltage and your special requirements.
3. Q: What is the Warranty?
A: Within 18 mounts, all technicals are ready to serve you at any time.
4. Q: What can you do if the machine broken?
A: Our machine's warranty period is 12 months, if the broken parts can't repair, we will send
new parts replace the broken parts free, but you need pay the express cost if after warranty period. we can negotiate to solve the problem, and we supply the technical support for whole life of equipment.
5. Q: If need technician to workshop to debug and teach, how to do?
A: We sent technician to your country to fix the machine. Buyer should bear cost including: visa, round trip ticket and suitable accommodation, also buyer should pay the salary 100 USD/day.
Our Service
1.)we can send our engineer to your site and do the training for your men. you just only bear the cost for our engineer's air ticket,visa,accormadation,food and transpotaion in your country
2.)You can send your men to our factory. we will teach them how to operate the machine without training charges
3. )Actually theres another cheap and easy way to choose. Every machine leave our factory with one book of operation manual. You can read through the manaul first ,and get familiar with the machine. Then we can get a video call,and teach you on-line how to operate the machine.
4.)Apart from above training course,we also provide 1 year warranty for all the easily broken part of the machine for free and whole-life technical service support !
